Waldhotel Doldenhorn

Our 4 day stay at this hotel was .... full of contradictions. On one hand the hotel is nice and the location is great. Although we have stayed in other places in the same category that were better. It begins with a door hinge that should be fixed, goes over to the pool that is nice but would need some more attention, to the missing towels in the Spa area, to the extremely long wait for food from the kitchen, to unfriendly and overworked waiters. Nice would be if I could speak my native language in my home country with people who work there from foreign countries. We had to adjust to them by speaking English or French to be understood. It was these things and other small details which makes me say it was "OK" but not superb. The quality of the food was great (and expensive).... if you received the dishes you ordered. The front desk was very friendly and competent. I will leave out the details of the dispute my wife and I had with one of the servers. We complained to management and we hope they take the necessary steps to correct the situation. With "change of the guard" I mean my feeling that something was missing. A person who would have the eye for these details and would be empowered to take influence and change them.

Lovely stay at this beautiful hotel! Amazing food and the Spa is perfect for relaxing and enjoying life! Our breakfast each morning was in front of a large picture window overlooking the mountains. Everyone one was so nice and friendly! Will be coming back !

This is a beautiful resort nestled in the Swiss mountains. Stunning views, amazing dining and one of the best spa’s we have ever visited. Kandersteg is quiet but you dont need to leave the hotel. Every need was catered for and we left truly relaxed. Will definitely return in the future!

This hotel is stunning. The interior is beautiful and the outside surroundings are amazing. I would definitely stay here again.

Best property and have stayed at the best all over the world. They are over the top, personal attention to detail. All staff are on top of their game!!

My wife and I recently visited Kandersteg and stayed at this hotel. It is a relatively nice facility, with beautiful views of the mountains, but is relatively remote, being about 2km from the village of Kandersteg . I had booked the room online, but did not get a confirmation of the rate I would be charged at check in. Upon checking out, I was billed almost double the rate I had booked. I have made repeated attempts to get an explanation from the hotel for the higher rate, but have not received any response. I would definitely not trust this establishment to charge you the online booking rate, and recommend getting the rate they will charge you in writing before going to your room. This made an otherwise pleasant visit quite frustrating.

Very kind! Amazing pasta and wine!

Restaurant and breakfast service not good at all, for the cost of the meals and the hotel. Items missing, had to ask for almost everything, missing meals on the aer service. Otherwise room good, Spa excellent and surroundings amazing.

I had never heard of Kandersteg before and nor had anyone else that I spoke to about Switzerland but when I found this hotel on the Inghams website I decided to take a chance. I’m so glad I did! It is surrounded by mountains and just outside the small town and is both lovely, inside and out. We had two rooms, one ambience room for the children and we were upgraded to a suite, both rooms were spacious and very clean and had stunning views of the mountains. The inside pool was a big hit as was the snooker room and back from days out for tea and cake at 4pm a really nice little extra. Food was always going to be tricky as I’m the first to admit that I’m a bit fussy but the waiters were professional and friendly and always helpful with menu choices and swapping things around for us! Reception staff were very pleasant and picked us up and dropped us back to the train station when we arrived and departed. The only thing if I was being super picky would be the daily news, all written in German about the weather, things going on and menus for the evening. English guests seem to be the minority in the hotel which I am more than happy with but for when English guests are staying there, a copy in English would be really nice as we missed some of the important news for one of the evenings about a music night and then the waiters were surprised when we knew nothing about it! All in all a stunning location and perfect for day trips using the local buses, trains and cable cars